How do I unapply payments?

Remove an applied payment.

Unapply a payment that is paid to the wrong customer or paid to the right customer but the wrong item. Unapplying a payment allows you to unapply or reverse the payment and then apply the payment to the correct item.

In this Topic

How do I unapply payments?
1. Before you get started
1. Unapplying payments

Before you get started

Back up the Accounts Receivable database. See the help topic titled How do I back up the database?
Has the payment been updated to the General Ledger? If the payment has not been updated to the General Ledger, following these instructions will unapply the payment. If the payment has been updated to the General Ledger, following these instructions will create a reversing entry.
You'll need the date of the payment and the reference number. Use Inquiry to look up the transactions on the customer's account. The Transactions tab in Inquiry will give you the payment date and the reference number.

Unapplying payments

1. Open Connect Accounts Receivable > Customers > Unapply Payments.

Unapply payments on Customers menu

What if I can't click Unapply Payments?

You need to update your user security profile. See the help topic titled Why can't I launch Unapply Payments?

2. Enter the Beginning Payment Date and Ending Payment Date.

If you know the payment date, enter it as the Beginning Payment Date AND Ending Payment Date.

If you know the approximate date range, use the Beginning Payment Date and Ending Payment Date fields to enter the date range.

3. Enter the Date for Reversal Transactions.

Use the current date to record the reversal transaction. Even if the payment was applied in the past, you want to use the current date to create the unapplied payment transaction.

Connect will search for all of the applied payments in the selected date range for the customer and display the transactions in the section titled Applied Payments.

Applied payments grid

4. Enter the Customer Number.

If you're unapplying a payment for a specific customer, use the section titled Beginning Payment Date to enter the customer number.

Customer.customer number value

Connect will show only transactions for the selected customer in the section titled Applied Payments.

A customer number

5. Use the section titled Applied Payments to select the checkbox next to the payment to unapply.

Unapply payment column

6. Click GO (CTRL+G).

If the payment was not updated to the General Ledger, Connect will unapply the payment. If the payment was updated to the General Ledger, Connect will reverse the payment. Next, apply the payment (see the help topic titled How do I apply payments?) or leave the payment as an unapplied payment until you are ready to apply it.