What is energy assistance?

Energy Assistance includes the programs and protections that help low-income consumers keep their utility services. These programs help customers pay utility bills. For example, a customer assistance program may lower a monthly utility bill or remove the amount that a customer owes. Another example is a program that may help customers with special needs pay their utility bill, and so on. Usually, customers must meet certain income limits and/or be payment troubled to qualify for energy assistance.

Unlike service deposits, energy assistance is not initially applied to a service. With a service deposit, you pay a deposit and it's immediately applied to a service. With energy assistance, when you receive the assistance payment, it is not initially applied to the service. The energy assistance payment is applied to the service balance.

To purchase the Energy Assistance Add-on, contact Caselle at (800) 228-9851.